1、Maintenance schedule
If your device malfunctions, please report to the after-sales service department or to the technical service center or repair point in each region for repair. Upon receiving your repair report, we will provide you with a complete response within 5 minutes and immediately arrange for repair personnel to come and fix it. After the maintenance personnel arrive at the user's location, they immediately start the maintenance. Within 24 hours, in addition to eliminating the faults reported by the user, they must also conduct a comprehensive inspection of the equipment to ensure its integrity, and ask the user to sign and stamp for acceptance.
2、Regular follow-up visits
The Quality Miles Campaign and regular follow-up activities allow us to keep track of the equipment usage status and ask users to evaluate our products and service support, in order to improve our services more targetedly.
3、Advantages of after-sales service network and technology
Our company has been serving the education industry since its establishment. An important experience of the company in long-term engineering practice is to regard technical support and training for users as an important part of the entire system construction.
The company has rich experience in system design, installation, integration, testing, and inspection; In previous projects, the business scope covered many aspects such as system design, equipment procurement, installation integration, training and education, technical support, etc.
4、Comprehensive technical service approach：
◆Headquarters dedicated telephone support
◆Answering various customer questions over the phone and resolving them in a short period of time.
Customer Service Hotline :400-686-1878。
◆Technical support email
Answering various customer questions via email, responding to customer requests within 2 hours, and resolving issues within a short period of time. Customer support email: 2972793474@qq.com
◆QQ online support
Provide online response to customer requests within half an hour. Customer QQ online: 2972793474